In the world of managed IT services, a NOC (Network Operations Center) is a group of network and systems engineers responsible for supervising, monitoring and administering dozens of platforms, applications and websites, 24 hours a day, 365 days a year.
The people running a NOC are specialists in identifying both problems and incidents related to the systems they monitor. They have the ability to mitigate damage that may be affecting production, as well as the expertise to anticipate future failures by:
Creating contingency plans,
Automating processes and speeding up their performance
Getting fast responses to critical situations.
A company that needs its networks, servers and computers to be highly available needs a NOC, responsible for administering and monitoring performance in real time and preventing any degradation of its service.
What a NOC does
Incident management.
Resource optimisation.
Administering device storage.
Running scheduled backups.
Monitoring the internal and external network.
Threat analysis.
Handling communications (email, voice and video).
Solving complex problems remotely.
Process automation.
Following up on common problems.
Acting as the bridge between the company and its internet and telephony providers.
Creating contingency plans to reduce the impact on production.
Improving the performance of the service delivered to the customer.
Continuity in the operation of data communication networks is of strategic importance for technology companies. Most of the time, a break in that continuity has a direct impact on how well customers' business needs are met.
